2 customer service jobs found

  Job Description: As the Dispatcher Coordinator , the position is responsible for the following duties: - Receive, manage, and efficiently dispatch incoming telephone calls and e-mails. - Dispatch technicians and maintain their job schedules ensuring to prioritize the most urgent and profitable calls. - Review/proofread, send, and follow up on quotes. - Create job tickets from quotes or incoming calls/e-mails. - Relay accurate information to technicians, ensuring the very best in customer experience. - Follow up with technicians to ensure job notes and time are recorded and reported fully in our electronic jobs system. - Oversee the whereabouts of each technician and anticipate their needs to achieve optimal performance. - Ensure jobs flow efficiently from creation through to completion. - Serve as a primary point of contact for customer service delivery inquiries and comments. - Maintain on-calls schedules....

Job details Location Brampton, ON L6T 4T3 Work location On site Salary 36.00 hourly / 35 hours per week Terms of employment Permanent employment Full time Starts as soon as possible vacancies 1 vacancy Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Construction Responsibilities Tasks Direct staff Evaluate daily operations Open and distribute mail and other materials Establish and implement policies and procedures Record and prepare minutes of meetings, seminars and conferences Schedule and confirm appointments Manage contracts Answer telephone and relay telephone calls and messages Answer electronic enquiries Compile data, statistics and other information Respond to employee questions and complaints Oversee payroll administration Arrange travel, related...