2 customer service jobs found

  Job Description: As the Dispatcher Coordinator , the position is responsible for the following duties: - Receive, manage, and efficiently dispatch incoming telephone calls and e-mails. - Dispatch technicians and maintain their job schedules ensuring to prioritize the most urgent and profitable calls. - Review/proofread, send, and follow up on quotes. - Create job tickets from quotes or incoming calls/e-mails. - Relay accurate information to technicians, ensuring the very best in customer experience. - Follow up with technicians to ensure job notes and time are recorded and reported fully in our electronic jobs system. - Oversee the whereabouts of each technician and anticipate their needs to achieve optimal performance. - Ensure jobs flow efficiently from creation through to completion. - Serve as a primary point of contact for customer service delivery inquiries and comments. - Maintain on-calls schedules....

  Employer details: Job details L ocation:  Various locations St. Albert, AB T8N 4A4 Lethbridge, AB T1J 0P6 Work location: On the road Salary: 45.00 hourly / 35.00 to 40.00 hours per week Terms of employment: Permanent employment Full time Early morning, Evening, Morning, Night, Day, Weekend Starts as soon as possible Vacancies: 1 vacancy Overview Languages English Education Secondary (high) school graduation certificate Experience 3 years to less than 5 years On the road  Work locations may vary. Frequent or constant travel is required from the employee. Work setting On-site customer service Remote or mobile Responsibilities Tasks Measure and lay out reference points for installation Assemble and install refrigeration or air conditioning components Measure, cut and connect piping using welding and brazing equipment Start up system and test for leaks using testing devices Repair and replace...