Bilingual Customer Service Representative

Job Summary:
We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and Spanish, with exceptional communication skills to assist customers effectively.

Duties:
- Provide outstanding customer service via phone, email, and in person
- Assist customers with inquiries, orders, and issue resolution
- Conduct data entry tasks accurately and efficiently
- Utilize phone etiquette to handle customer calls professionally
- Analyze customer needs to offer appropriate solutions
- Upsell products or services to enhance customer experience
- Communicate effectively in both English and Spanish
- Collaborate with the sales team to meet customer demands

Experience:
- Previous experience in customer service is preferred
- Proficiency in English and Spanish languages is required
- Strong data entry skills with attention to detail
- Ability to analyze customer requirements and provide suitable solutions
- Excellent phone etiquette and communication skills
- Multilingual capabilities are a plus

This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you meet the qualifications and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.