May 10, 2024

Front Desk Clerk

$15.00 hourly
Full time Customer Service Hospitality-Hotel

Job Description

Position:  Contract, Permanent, Full time with overtime as needed  

Salary: $15.00/hrs. (min 30 hrs./week)  

Language:  Speak, Read, Write – English  

Education:  Secondary (High) School graduation certificate   

Experience: 7 months to less than 1 year 

Hearthstone Inn Hotels is looking to fill 4 positions of Front Desk Clerks at their Dartmouth & PH, Sydney locations. Reporting to the General Manager, the key responsibilities include, but are not limited to: 

Tasks 

  • Register arriving guests and assign rooms 

  • Process group arrivals and departures 

  • Take, cancel and change room reservations 

  • Provide information on hotel facilities and services 

  • Provide general information about points of interest in the area 

  • Exchange foreign currency 

  • Process guests' departures, calculate charges and receive payments 

  • Maintain an inventory of vacancies, reservations and room assignments 

  • Follow emergency and safety procedures 

  • Clerical duties (i.e. faxing, filing, photocopying) 

  • Answer telephone and relay telephone calls and messages 

  • Assist clients/guests with special needs 

  • Handle wake-up calls 

  • Provide customer service 

Experience and specialization 

Computer and technology knowledge 

  • Multi-line switchboard 

  • Word processing software 

  • Central reservation system (CRS) 

  • Internet 

Additional information 

Work conditions and physical capabilities 

  • Attention to detail 

  • Standing for extended periods 

  • Work under pressure 

Personal suitability 

  • Client focus 

  • Efficient interpersonal skills 

  • Excellent oral communication 

  • Judgement 

  • Organized 

  • Reliability 

  • Team player 

  • Resourcefulness 

 


Apply Now