May 10, 2024

User Support Technician

$40.87 hourly
Full time Information Technology

Job Description

User Support Technician

Terra Dygital Solutions Inc.

Job Type: Full-time

Wage: $40.87/hour

 

In today's digital world, businesses need more than just technology – they need tailored strategies to thrive.  Terra Dygital is committed to delivering innovative IT solutions that drive your success.

Business Address & Physical Location of Work: 1055 Dunsmuir Street, Suite 554 Vancouver, British Columbia, Canada V7X 1L3

Phone Number: 604-644-4595

Email: terradygitalsolutions@outlook.com

 

Position(s) available: 1

Terms of Employment: Permanent position

Hours per week: 40

Benefits: 9% performance bonus at the end of the year based on profitability of the company.

Extended health insurance

70 CAD cell phone allowance every month

500 CAD travel allowance every year

 

 

Job duties of a User Support Technician include:

·         Communicate with computer users, both electronically and in person, to identify and document issues they are experiencing.

·         Refer to user guides, technical manuals, and other resources to research and apply solutions.

·         Replicate, diagnose, and solve technical issues reported by users.

·         Offer advice and training to users to address identified problems.

·         Provide support for business systems, networks, and Internet-related issues.

·         Maintain a log of problems and solutions for use by other technical support analysts.

·         Contribute to the redesign of applications and software.

·         May oversee other technical support personnel within the group.

Language of work: English

 

Required education: Completion of a college program in computer science

 

Required work experience: Experience in the occupation is an asset

 

Please send your resume to: terradygitalsolutions@outlook.com




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